Return & Exchange Policy

We aim to ensure every customer is satisfied. While we do not offer cash refunds, you may request an exchange under the conditions below:

✅ Exchange Conditions:

• Request must be made within 7 days of delivery.

• Product must be unused, unopened, and in original packaging.

• A full unboxing video is required as proof for any exchange claim.

• Exchanges are allowed in cases of:

  • Wrong item sent.

  • Damaged or defective product (with video proof).

  • Verified digital code issues.

❌ Exchange Not Accepted If:

• No unboxing video is provided.

• Product is used or tampered with.

• Request is made after 7 days.

• Item was on sale or part of a special promo (unless faulty).

🚚 Return Shipping:

• Customer pays return shipping, unless the error was on our part.

• Once the returned item is inspected, a replacement will be issued within 3–5 business days.