Return Policy

Return & Exchange Policy
Effective Date: 01 May 2025

At WAO Enterprises, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 2 days of receiving your order.

1. Eligibility for Returns

To be eligible for a return or exchange:

• The request must be made within 2 days of delivery.

• The item must be unused, undamaged, and in its original packaging.

• You must provide proof of purchase (order number or receipt).

• The item must not be a non-returnable product (see below).

2. Non-Returnable Items

The following items are not eligible for return:

• Personal care items (e.g., cosmetics, hygiene products)

• Opened or used electronics

• Items marked as “final sale” or “non-returnable”

• Customized or special-order items

3. Return Process

1. Contact us via WhatsApp at +92 320 5002027 or email waoenterprises01@gmail.com within 2 days of receiving your order.

2. Provide your order number and reason for return.

3. We will guide you on how to send the item back.

4. Once we receive and inspect the returned item, we will process a refund, exchange, or store credit as applicable.

4. Refunds

• Refunds (if approved) will be issued through the original payment method or as store credit.

• Delivery charges are non-refundable unless the return is due to a damaged or incorrect item.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately (within 24 hours of delivery) with photos and your order details. We will arrange a replacement or full refund at no extra cost to you.

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Contact Us
📧 Email: waoenterprises01@gmail.com
📞 Call/WhatsApp: +92 320 5002027
🌐 Website: www.waoenterprises.com.pk